Frequently Asked Questions

Yes! Lumicry ships worldwide through YXE Creations Craft Hub. Shipping costs are calculated at checkout based on your location. We ship to most countries globally, with typical delivery times of 7-21 business days for international orders.

All Lumicry products are made to order. Production typically takes 3-5 business days. After production is complete, your order will be shipped. Total delivery time = production time (3-5 days) + shipping time (varies by location).

Yes! All our acrylic signs are fully customizable. You can enter your custom text (up to 80 characters) when adding the product to your cart. Your text will be laser engraved or UV printed exactly as you specify it, so please double-check spelling and formatting.

Orders are processed in USD through our checkout system powered by Shopify. Shopify automatically converts prices to your local currency at current exchange rates during checkout, and your bank will process the payment in your local currency.

Our signs are made from premium cast acrylic (also known as plexiglass). Clear signs feature laser engraving with polished edges, while colorful signs use UV printing technology. All products are handcrafted in Canada with meticulous attention to detail.

Since all products are custom-made to order, we begin production immediately after your order is placed. Once production starts, orders cannot be cancelled or modified. Please review your customization carefully before ordering. For full details, see our Terms of Service.

Our square acrylic signs measure 4" x 4" x 1" (approximately 10cm x 10cm x 2.5cm). This compact size is perfect for desks, shelves, and display setups. Detailed dimensions are listed on each product page.

Due to the custom nature of our products, we do not accept returns or offer refunds except in cases of defects or damage during shipping. Please review YXE Creations Craft Hub's Refund Policy for complete details on our return and refund procedures.

Once your order ships, you'll receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor your package's journey. If you have questions about your order status, please contact us.

Every Lumicry piece is handcrafted in Canada with precision and care. We combine technical expertise in LED technology, UV printing, and laser engraving with an artistic approach to create unique luminous art. Each sign is custom-made to your specifications, ensuring you receive a one-of-a-kind piece.

If you couldn't find the answer you're looking for, please don't hesitate to contact us. We're here to help!